REDEMPORIUM partners with global merchants and artisans in order to provide you the latest cutting edge products with the best prices. This means that your order is shipped from places such as Thailand, Tibet, China, India, etc.
Because we ship directly from our partners, American deliveries take approximately one to three weeks via our Insured Free Shipping, and International deliveries takes approximately four to six weeks. Please do not panic if it does not show up immediately, rest assured your shipment is on it's way :)
Kindly note that delivery times will vary during holidays or limited edition launches.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges incurred.
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.
If you wish to change anything about your order, please contact us or write to us at email@example.com within 24 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.
We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please contact us or write to us at firstname.lastname@example.org. Let us know the problem and don't forget to attach photo or video so we can address the issue clearly.
We will send a replacement if the customer requests for one.